A LITTLE CLARITY
Questions?
Start here.
Help with your tickets, your event and what comes next.
22 answers
General
Get to know ELEVENTISER and find the right next step.
What is ELEVENTISER?
ELEVENTISER brings event planning, production and promotion into one coordinated conversation. You can explore listed events and buy tickets, or ask our team about support for your own event.
Who we areWho is behind ELEVENTISER?
ELEVENTISER is a service of DIGIA BOOSTER LTD, led by Omid Moradi. Our eleven-role team metaphor describes coordinated responsibilities, rather than a claim that we have eleven employees.
Meet the idea behind the nameWhere can I find upcoming events?
Visit Events & tickets, then open an event to see its date, venue, ticket information and booking options. Availability is checked during booking.
Explore events & ticketsHow do I contact the team?
Use Contact & support to choose WhatsApp, phone or email. For a booking already shown in My account, use Booking help on its ticket card so your request is linked to that booking. You can contact us directly without filling in an event-planning form.
Contact & supportHow is my information used?
We use the information you provide to handle your enquiry, booking or support request. The privacy policy explains how information is handled and how to contact us about it. Avoid including passwords, full payment-card details or unrelated sensitive information in a message or attachment.
Read the privacy policyTicket buyers
Bookings, seats, downloads and help with your ticket.
How do I book a ticket and choose a seat?
Open the event, choose your ticket quantities and any available numbered seats, then continue to secure checkout. Review the final total before paying. A temporary seat hold is not a completed booking; wait for payment confirmation.
Find your eventHow do I see my bookings in My account?
Sign in from My account. Continue with Google is the main sign-in option. Bookings linked to that member account appear with their payment status and available seat information. Keep the original ticket and seat-confirmation email as well.
Open My accountWhy is my booking missing from My account?
Check that you signed in with the account used for the booking. A guest purchase or a purchase linked to another account may not appear automatically, even if the email looks familiar. Contact support with your booking reference so we can check ownership; please do not buy the same ticket again just to make it appear.
Get booking supportHow do I download my ticket PDF?
On an eligible paid or free confirmed booking, select Download ticket in My account. The official Wix download page opens in a new tab; select Download Tickets there to get the original PDF. If access fails, sign in again or use Booking help.
Go to your ticketsWhere is my row and seat number?
For our numbered-seat bookings, your row and seat appear in My account and in a separate seat-confirmation email. The original Wix ticket PDF may not include this custom seat information. Keep both the ticket and the seat confirmation; use the original ticket QR code for entry.
Can I add an event to my calendar?
Select Add to calendar on your booking card, then choose Google Calendar or Apple Calendar (.ics). Check the event details and save or import them in your calendar app. Opening the link alone does not save the event.
How do I request a refund or cancellation?
Choose Booking help on the relevant booking, select Refund request and explain what you need. Sending a request does not cancel the ticket or issue a refund. A person reviews the request against the applicable booking terms and event arrangements before a decision is made.
Read the booking termsCan I change my ticket or seat?
Use Booking help and select Ticket change. Explain the change you want; our team will review availability and the event arrangements. The current booking stays unchanged while the request is being considered. A change is not guaranteed.
Can I send a receipt or other file with a request?
Yes. You can attach up to three supported files to a booking-support request, with a maximum of 10 MB per file. Common documents, photos, audio and video formats are supported. Attachments are stored privately in Wix, and access from your account is checked before download. If an upload fails, your saved request remains available so you can retry the file.
How do I know my support request was received?
After a confirmed submission, the form is replaced by a confirmation message with a request reference and a View request action. You can also open Requests in My account. Any unfinished attachment is shown separately. Automatic customer receipt emails are not yet enabled, so use the on-screen confirmation and request reference.
View your requestsWhat if payment or booking confirmation is unclear?
Check the booking status and your original confirmation before trying again. If the result is still unclear, contact support with the booking reference and relevant receipt. A seat selection alone is not payment confirmation. Avoid repeating payment while the first result is uncertain.
Ask about a paymentEvent organisers
Listing an event and planning the support you need.
How can I list my event on ELEVENTISER?
Start an event enquiry or contact the team with your event idea, date, venue and the support you need. We review the proposal with you before agreeing a listing, ticketing arrangements or other services. Sending an enquiry does not publish an event.
Start an event enquiryCan I create and edit events myself?
Self-service event creation and editing for organisers is not available yet. My account currently supports ticket buyers. For a new listing or changes to an existing event, contact the team so the details can be reviewed and agreed.
Talk about your eventWhat support can I ask for?
Explore planning, venue and production coordination, guest care, content and audience promotion. Our focus includes concerts, live performances and conferences. The scope, responsibilities, provider availability and price are confirmed after human review and a written proposal.
Explore servicesDo I need a complete plan or a fixed budget?
No. An early idea is enough to start. Share the details you know; the planner includes optional information and lets you choose a budget range, enter your own amount or say you are not sure yet. Clear dates, audience size, location and priorities help us understand the brief.
Shape your event briefWhat happens after I send an event enquiry?
A person reviews the brief and discusses your priorities, timing and budget with you. Scope, responsibilities and price need to be agreed in writing before a booking is made. Sending an enquiry is not a contract, confirmed booking or live event listing.
How we workHow do I request a date, venue or event-information change?
Contact the team with the event name, the proposed change and the reason. If tickets have already been sold, tell us so we can discuss the effect on ticket holders and any required communications before changes are made.
Discuss an event changeNo matching answers.
Try a shorter phrase, another topic or clear your search.